Job Title: Deskside Support (VIP Support/white glove technical support to premium or VIP users)

Location: Grand Prairie, TX

Minimum Experience 6-8 Years

Job Description

Job requirements : This job requires the person to be present onsite 5 days a week.

Responsibilities:

· Provide white glove technical support to premium or VIP users, offering personalized assistance tailored to their unique needs and preferences.

· Develop and maintain strong relationships with premium users, serving as their dedicated point of contact for all IT-related inquiries and requests.

· Coordinate and schedule onsite visits to premium users' offices.

· Delivering hands-on support and assistance with setting up and configuring IT equipment, including meeting room devices.

· Ensure seamless operation of meeting room devices used by premium users, such as video conferencing systems, audio equipment, and presentation displays.

· Anticipate and proactively address the needs and preferences of premium users regarding meeting room technology, ensuring that their meetings and presentations run smoothly without technical interruptions.

· Act as a liaison between premium users and other IT teams, particularly the AV/IT support team, to ensure timely resolution of technical issues related to meeting room devices.

· Stay updated on the latest technologies and best practices in meeting room device support, continuously improving and refining the level of service provided to premium users.

· Document and maintain detailed records of all interactions with premium users, including their preferences, feedback, and any additional support requirements related to meeting room devices.

· Diagnose and resolve technical issues reported by users related to hardware, software, networking, and other IT systems.

· Investigate problems, identify root causes, and implement effective solutions to minimize downtime and enhance user productivity.

Job Type: Full-time

Salary: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Grand Prairie, TX: Relocate before starting work (Required)

Work Location: In person